Mô tả

Provide administrative support across multiple Operations functions
- Create and maintain the customers and policies data
- Respond to customers’ queries relating to operations matters
- Process of the incoming and outgoing documents, including document fulfillment, UW
instructions, Payment requests, Agent contracts…
- Work with all stakeholders (internal and external) to ensure the operations processes are running smoothly, and ensure all business support tasks are done with accuracy within SLA (Service Level Agreement) - Prepare Excel statistics reports on a daily/ Weekly/monthly basis utilizing data from diversified systems and sources. - Ability to multitask, utilize multiple systems, and balance/prioritize tasks - Handle ad-hoc tasks/projects as per business requirements assigned by Team Leader/Head of Operations.
Working day: Mon-Fri (Hybrid working)

Yêu cầu

Preference will be given to candidates with 1- year- of experience in financial service, preferably general insurance with a background in operations, policy administration and customer service.
❖ Knowledge:
Proficiency in Microsoft Suite and other operational software
❖ Skills:
- Good teamwork, great sense of learning.
- Strong time-management skills and multitasking ability.
- Proficient in Microsoft Office, with an aptitude to learn new software and systems.
- Good written and verbal communication Vietnamese & English skills.
❖ Other requirements:
- Ability to handle multi-tasks and ambiguity.
- At ease with numbers and systems.
- Customer-oriented mindset.
- Well-organized and attentive to details.
- Ability to identify errors and solve problems.
- A willingness to learn.

Quyền lợi

Act as the point person for the function for which you are responsible.
• Actively engage with various stakeholders to effectively deliver prioritized project outcomes.
• Proactively provide guidance on all related activities.
• Actively engage & consult internal & external teams to ensure good outcomes for projects in a timely fashion.
• Other authority conferred by Head of Operations.